Return & Refund

GENERAL

This website with the URL of www.lotusamaze.com (“Website/Site”) is operated by Lotusamaze Solutions (“We/Our/Us”).
We are committed to providing Our customers with the highest quality Services. However, on rare occasions, Services may be found to be deficient. In such cases, We offer refund in accordance with this Refund Policy (“Policy”).
You are advised to read Our Terms and Conditions along with this Policy.
By using this website, You agree to be bound by the terms contained in this Policy without modification. If You do not agree to the terms contained in this Policy, You are advised not to transact on this website.
We offer a 14 days refund Policy for the eligible Services.
Please read this Policy before availing service on this Website, so that You understand Your rights as well as what You can expect from Us if You are not happy with Your purchase.
All cancellation, rescheduling and substitution requests must be notified to us by email at mysticpower99a@gmail.com

DEFINITIONS

“Business Days” – means a day that is not a Saturday, Sunday, public holiday, or bank holiday in India or in the state where our office is located.
“Customer” – means a person who avails services for consideration and does not include commercial purchases.
“Date of Transaction” – means the date of invoice of the service, which includes the date of renewal processed in accordance with the terms and conditions of the applicable service agreement.
“Website” – means this website with the URL: www.lotusamaze.com.

ORDER NOT CONFIRMED BUT AMOUNT DEDUCTED

If the amount has been deducted and the order is not confirmed, please do contact Your respective bank. It takes 7 (seven) Business Days to reverse back the amount by the respective bank.
If the issue has not been resolved within 7 (seven) Business Days, you can contact Our customer care support as follows: mysticpower99a@gmail.com, 91-8076787743.

EXEMPTIONS

Not withstanding the other provisions of this Policy, We may refuse to provide a refund for a service if:
- You knew or were made aware of the problem(s) with the service before you availed it.
- Free Services.
- Refund requests are placed after the refund window is closed.
- You are not eligible for refunds, if you have accessed and downloaded the course material.
Apart from the above, the following exemptions are applicable when it comes to the refund:
- Payment towards cloud servers
- Premium domain names.
- Training charges;
- Discounted services

RESPONSE TIME

Refunds are normally processed within 14 Business Days after checking the veracity of the refund request.
The period of refund may also depend on various banking and payment channels, and We will not be liable for any errors or delays in a refund due to banks or third-party service providers.

CANCELLATION OF RETURN REQUEST

A request for return or refund once made can be cancelled by contacting customer care at mysticpower99a@gmail.com, 91-8076787743.

FORCE MAJEURE

We shall not be considered in breach of guarantee or terms of service and shall not be liable to the Customer for any cessation, interruption, or delay in the performance of its obligations by reason beyond Our control including natural disasters, pandemics, fire, an act of God or public enemy, famine, plague, the action of the court or public authority, change in law, explosion, war, terrorism, armed conflict, labour strike, lockout, boycott or similar event beyond our reasonable control, whether foreseen or unforeseen.

CHANGES TO THIS POLICY

Please note that We may from time to time change the terms of this Policy and every time You wish to use this website, please check the Policy to ensure You understand the terms and conditions that apply at that time.
If you do not wish to accept the revised Policy, you should not continue to use the Services. If you continue to use the Services after the date on which the changes, come into effect, Your use of the Services indicates your agreement to be bound by the new Refund Policy.